Privacy Policy

1. Information We Collect

When you use Nestiq, we collect:

• Phone number -- used for account creation and OTP-based authentication
• Profile information -- name, role (tenant or owner), and preferences you provide during onboarding
• Listing data -- property details, photos, and pricing submitted by owners
• Chat messages -- conversations between tenants and property owners on the platform
• Usage data -- pages visited, search queries, and interactions with listings

2. How We Use Your Information

We use the information we collect to:

• Authenticate your identity via OTP
• Display and manage property listings
• Enable direct communication between tenants and owners
• Calculate and display trust scores for listers
• Improve the platform experience and fix issues
• Send important service-related notifications

3. Data Sharing

We do not sell your personal data to third parties. We may share limited information with:

• Other users -- your name and profile are visible to users you interact with on the platform
• Service providers -- third-party services that help us operate the platform (hosting, SMS delivery, analytics)
• Legal authorities -- when required by law or to protect the safety of our users

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and access controls. We use Supabase for data storage with row-level security policies. While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure.

5. Cookies and Tracking

Nestiq uses essential cookies and local storage for authentication and session management. We may use analytics tools to understand how users interact with the platform. You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at support@nestiq.in.

7. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform. Continued use of Nestiq after updates constitutes acceptance of the revised policy.

9. Contact

For questions or concerns about this Privacy Policy, contact us at support@nestiq.in.